cp999 Responsible Gaming
Entertainment should be enjoyable — cp999 provides you with all the tools and support you need to play safely and in good health.
See gaming as entertainment
Online gaming can be an enjoyable form of entertainment — as long as you play mindfully and within set limits. cp999 believes every player is fully capable of maintaining control over their own gaming habits.
Responsible gaming means making conscious decisions about how long you play, how much money you spend, and when to take a break. Gaming should not be used to recover losses or to chase a big win.
At cp999, we aim to create an environment where every session stays enjoyable and does not become a source of unwanted stress.
Set limits
Decide in advance how much time and money you will spend each day or week.
Take breaks
Taking regular breaks is important for mental well-being and reduces the risk of losing more.
Stay aware
Gaming is never a source of income — treat it as entertainment only.
Protection tools
cp999 provides multiple tools for your protection — activate them at any time.
Keep your gaming in control
cp999 offers a range of effective tools to help you maintain healthy gaming habits.
Deposit limits
Set daily, weekly, or monthly deposit limits on your account. Once a limit is set, it takes effect immediately. There is a waiting period to increase a limit — decreasing one applies instantly.
Self-exclusion
If you feel gaming is getting out of control, you can close your account for a set period of time. During this period, login will be completely disabled and no promotional messages will be sent.
Time-out break
Temporarily deactivate your account for a set period — such as 24 hours, 3 days, 1 week, or 1 month. No bets or deposits will be possible during this time.
Session time limit
Set a maximum duration for each gaming session. When the limit is reached, the platform will automatically alert you and, if needed, end the session.
View betting history
All your transactions and betting history are accessible from the account dashboard. This helps you understand your spending patterns and make informed decisions.
Reality check
Enable pop-up notifications at set intervals to remind you how long you have been playing and what your current balance is.
Recognise the signs of problem gaming
If one or more of the signs below feel relevant to you, seek help — it is a sign of courage, not weakness.
cp999's support team is by your side 24/7. Contact us via live chat or email — completely confidentially.
- Spending beyond your budget and breaking promises to yourself
- Placing more bets to recover lost money ("chasing losses")
- Feeling restless or irritable when not playing
- Hiding your gaming from family or friends
- Using savings or money set aside for daily needs to play
- Gaming is affecting your work, studies, or social life
- Trying repeatedly to stop but not succeeding
- Spending time thinking about gaming and unable to focus on other things
How each tool works
Learn in detail about how each protection tool works and how long it stays in effect.
| Tool | How it works | When it takes effect | Reversal |
|---|---|---|---|
| Lowering deposit limit | Prevents deposits above the limit | Immediately | After a waiting period |
| Time-out break | Account closure for a set period | Immediately | Automatically at the end of the set period |
| Self-exclusion | Long-term account deactivation | Immediately | By contacting support |
| Session time limit | Set maximum time per session | From the next session | Can be changed at any time |
| Reality check | Notifications at regular intervals | After activation | Can be turned off at any time |
How to activate protection tools
Secure your gaming in just a few steps.
Log in
Log in to your cp999 account and go to the dashboard.
Open settings
From the profile menu, go to the "Responsible Gaming" section.
Choose a tool
Choose deposit limits, time-out, or self-exclusion based on your needs.
Confirm
Confirm your choice — the limit will take effect immediately and you will receive a confirmation by email.
Parental controls and child safety
If you have children or teenagers in your household who use the same device, it is important to take the steps below.
- Never share your cp999 account password with anyone else
- Do not save login details in the browser if others use the same browser
- Consider using parental control software on your device
- Always log out after you are done
- If you have any suspicion, notify support promptly — cp999 will take immediate action
The golden rules of healthy gaming
- Only play with money that you can afford to lose without affecting your daily life
- Budget for gaming as entertainment — just like any other expense
- Never place bets under the influence of alcohol or drugs
- Do not increase your bets out of anger or frustration after a loss
- Stop playing once you have reached your winning target
- Ask yourself — am I still playing for fun?
If gaming becomes a problem, talk to us
Asking for help when gaming becomes a problem takes courage. cp999's support team is ready to be by your side seven days a week, twenty-four hours a day — in both Bengali and English.
If you want to request self-exclusion, a deposit limit, or account closure — for yourself or someone else — the support team will process it promptly.
All your conversations are kept completely confidential.
cp999 support contact
Play responsibly, stay happy
Keep your gaming experience at cp999 always safe and enjoyable. Browse our game categories or chat with support.
Responsible Gaming FAQ
Answers to the most frequently asked questions about responsible gaming.